Regional Freight Dispatcher - On-Site Driver Coordination

Forward Air Corp.; Groveport (OH); On-site; USD 36,000 - 43,000; Full time

Job summary

Forward Air Corp. is seeking a Dispatcher - Regional to coordinate daily freight across local, regional, and national routes. You will schedule, assign, and track shipments, dispatch drivers and contractors, and maintain open, proactive communication with customers and teams.

On-site role requiring attention to data accuracy and regulatory compliance. The position emphasizes on-time freight movement, performance monitoring, and strong customer service in a fast-paced environment.

Qualifications

• Education: High School Diploma or GED equivalent required.
• Strong customer service, communication, and organizational skills
• Ability to follow established processes and manage multiple priorities in a fast-paced dispatch environment
• Basic problem-solving skills with sound judgment and willingness to escalating issues appropriately
• Comfort using dispatch, TMS, or fleet management systems; AS400 experience a plus

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight across local, regional, OTR, and linehaul routes using established processes and systems
• Dispatch and support both company-employed drivers and independent contractor drivers in accordance with operational guidelines
• Serve as a primary point of contact for driver communications via phone, in-cab technology, and email
• Relay load instructions, routing details, and service updates to drivers and document interactions in internal systems
• Monitor shipment status, driver progress, and appointment times to support on-time pickup and delivery performance
• Track and maintain accurate records related to driver hours, availability, utilization, and performance
• Identify service disruptions, delays, or compliance concerns and escalating issues to leadership per SOPs
• Provide routine customer updates and shipment status information based on defined service expectations
• Coordinate with customer service, operations, and sales teams to communicate shipment status and assist with issue resolution
• Support OTR and long-haul freight movement by monitoring multi-day shipments and handoffs between regions
• Assist with onboarding and support of new drivers by providing system navigation guidance and basic process instruction
• Perform data entry, documentation review, and administrative tasks to support fleet and dispatch operations
• Follow all department SOPs, safety guidelines, and regulatory requirements
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Communication

Organizational skills

Problem solving

Schedule adherence

Education

High School Diploma or GED

Tools

AS400

TMS

Fleet management

MS Office 365

Job description

Forward Air Corp. is seeking a Dispatcher - Regional to coordinate daily freight across local, regional, and national routes. You will schedule, assign, and track shipments, dispatch drivers and contractors, and maintain open, proactive communication with customers and teams.

On-site role requiring attention to data accuracy and regulatory compliance. The position emphasizes on-time freight movement, performance monitoring, and strong customer service in a fast-paced environment.