Evening Local Dispatcher – Freight Coordination

Forward Air Corp.; Compton (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Forward Air Corp. seeks a Dispatcher - Local to coordinate, track, and communicate freight movement for drivers and independent contractors. This on-site role in Compton supports standard operating procedures and provides timely updates in a fast-paced environment.

You will handle data entry, driver communications, and routine issue escalation while ensuring accurate records and on-time deliveries. High school diploma required; AS400 experience is a plus.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to follow established processes in a fast-paced environment.
• Basic problem-solving skills with willingness to escalate.
• Comfort using dispatch systems; AS400 experience a plus.
• Proficient in Microsoft Office 365.

Responsibilities

• Coordinate, schedule, and dispatch customer freight using established processes and systems.
• Serve as the primary contact for driver communications via phone, Qualcomm, and email.
• Relay instructions and updates to Independent Contractors and document interactions.
• Monitor shipment status and provide updates to ensure on-time delivery.
• Identify basic service issues and escalate concerns to supervisors.
• Maintain accurate records of driver hours, performance, and availability.
• Provide straightforward customer updates and route information based on set guidelines.
• Work with customer service/sales to communicate shipment status and resolve routine issues.
• Follow all department SOPs and compliance requirements.
• Support new drivers by providing system instructions and basic process guidance.
• Perform data entry, documentation review, and administrative tasks.
• All other duties as assigned.

Skills

Customer service

Communication

Follow processes

Problem solving

Dispatch systems

AS400 experience

Microsoft Office 365

Education

High school diploma or equivalent

Tools

AS400

Dispatch software

Job description

Forward Air Corp. seeks a Dispatcher - Local to coordinate, track, and communicate freight movement for drivers and independent contractors. This on-site role in Compton supports standard operating procedures and provides timely updates in a fast-paced environment.

You will handle data entry, driver communications, and routine issue escalation while ensuring accurate records and on-time deliveries. High school diploma required; AS400 experience is a plus.