On-Site Freight Dispatcher — Fast-Paced & Customer-Centric

Forward Air Corp.; Harrisburg (Dauphin County); On-site; USD 47,000 - 52,000; Full time

Job summary

Forward Air Corp. is seeking a Dispatcher to coordinate, schedule, and track shipments for local operations. The role emphasizes accurate data entry, routine updates between drivers and internal teams, and adherence to SOPs to ensure timely freight movement.

The position offers an onsite schedule Monday–Friday, 10am–6pm, with a base pay of $23.50 per hour. Strong communication and reliability are essential for supporting drivers and customers daily.

Qualifications

• Education: High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to follow established processes in a fast-paced environment.
• Basic problem-solving with willingness to escalate issues.
• AS400 experience is a plus.
• Proficient in Microsoft O365.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems.
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email.
• Relay instructions and updates to Independent Contractors and document interactions in internal systems.
• Monitor shipment status and provide updates to ensure on-time delivery.
• Identify basic service issues and escalate concerns to supervisors for resolution.
• Maintain accurate records of driver hours, performance, and availability.
• Provide straightforward customer updates and route information based on set guidelines.
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues.
• Follow all department standard operating procedures (SOPs) and compliance requirements.
• Support new drivers by providing system instructions and basic process guidance.
• Perform data entry, documentation review, and administrative tasks to support fleet operations.
• All other duties as assigned.

Skills

Customer service

Communication

Process adherence

Problem solving

Microsoft O365

On-site work

Education

High school diploma or equivalent

Tools

AS400 experience

Dispatch systems

Job description

Forward Air Corp. is seeking a Dispatcher to coordinate, schedule, and track shipments for local operations. The role emphasizes accurate data entry, routine updates between drivers and internal teams, and adherence to SOPs to ensure timely freight movement.

The position offers an onsite schedule Monday–Friday, 10am–6pm, with a base pay of $23.50 per hour. Strong communication and reliability are essential for supporting drivers and customers daily.