On‑Site Freight Dispatcher & Driver Support

Forward Air Corp.; Irving (TX); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Paid time off

Job summary

Forward Air Corp. in Irving, TX is seeking a Dispatcher - Local to coordinate daily freight operations and maintain timely, accurate movement of shipments. You will schedule, track, and communicate updates between drivers and internal teams while following SOPs and company guidelines.

The role requires strong customer service, reliable attendance, and ability to work on-site. Experience with dispatch systems and AS400 is a plus, with a focus on clear communication and issue escalation as needed.

Qualifications

• Education: High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to follow established processes in a fast-paced environment.
• Basic problem-solving skills with willingness to elevate issues appropriately.
• Comfort using dispatch systems; AS400 experience a plus.
• Ability to maintain professionalism when working with drivers and internal partners.
• Transportation or dispatch experience preferred.
• Demonstrated reliability and commitment to attendance and schedule requirements.
• Technical: Proficient in Microsoft O365 and common office technologies.
• Environment: Must be able to work on-site and commute reliably to the assigned location.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems.
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email.
• Relay instructions and updates to Independent Contractors and document interactions in internal systems.
• Monitor shipment status and provide updates to ensure on-time delivery.
• Identify basic service issues and elevate concerns to supervisors for resolution.
• Maintain accurate records of driver hours, performance, and availability.
• Provide straightforward customer updates and route information based on set guidelines.
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues.
• Follow all department standard operating procedures (SOPs) and compliance requirements.
• Support new drivers by providing system instructions and basic process guidance.
• Perform data entry, documentation review, and administrative tasks to support fleet operations.
• All other duties as assigned.

Skills

Customer service

Communication

Process adherence

Problem solving

On-site work

Reliability

Education

High School Diploma

Tools

AS400

Dispatch systems

Microsoft 365

Job description

Forward Air Corp. in Irving, TX is seeking a Dispatcher - Local to coordinate daily freight operations and maintain timely, accurate movement of shipments. You will schedule, track, and communicate updates between drivers and internal teams while following SOPs and company guidelines.

The role requires strong customer service, reliable attendance, and ability to work on-site. Experience with dispatch systems and AS400 is a plus, with a focus on clear communication and issue escalation as needed.