Local Freight Dispatcher

Forward Air Corporation; Irving (TX); On-site; USD 42,000 - 45,000; Full time

Job summary

Forward Air Corporation is seeking a Dispatcher - Local to support day-to-day freight coordination, scheduling, and shipment tracking. You will act as the primary contact for drivers and internal teams, entering data accurately and escalating issues as needed.

This on-site role requires reliability and strong communication with Independent Contractors and customers. The position emphasizes following SOPs, providing timely updates, and maintaining precise records while collaborating with sales

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to follow established processes in a fast-paced environment.
• Basic problem-solving with willingness to escalate.
• AS400 experience is a plus.
• Experience in transportation or dispatch preferred.
• Reliability and punctuality required.
• Proficiency in Microsoft Office 365.
• On-site work commute required.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems.
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email.
• Relay instructions and updates to Independent Contractors and document interactions in internal systems.
• Monitor shipment status and provide updates to ensure on-time delivery.
• Identify basic service issues and elevate concerns to supervisors for resolution.
• Maintain accurate records of driver hours, performance, and availability.
• Provide straightforward customer updates and route information based on set guidelines.
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues.
• Follow all department standard operating procedures (SOPs) and compliance requirements.
• Support new drivers by providing system instructions and basic process guidance.
• Perform data entry, documentation review, and administrative tasks to support fleet operations.
• All other duties as assigned.

Skills

Customer service

Communication

Process adherence

Problem solving

Attendance reliability

Dispatch systems

Team collaboration

On-site work

Education

High school diploma or equivalent

Tools

AS400

Microsoft Office 365

Job description

Forward Air Corporation is seeking a Dispatcher - Local to support day-to-day freight coordination, scheduling, and shipment tracking. You will act as the primary contact for drivers and internal teams, entering data accurately and escalating issues as needed.

This on-site role requires reliability and strong communication with Independent Contractors and customers. The position emphasizes following SOPs, providing timely updates, and maintaining precise records while collaborating with sales