Regional Franchise Ops & Revenue Lead – West/South Central (Remote)

Sonesta; Newton (MA); Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacation & Sick Time

Parental Leave

Job summary

Sonesta is seeking a Regional Manager Franchise Operations & Revenue Development to drive brand standards, optimize revenue performance, and strengthen owner/operator relationships across AR, LA, MO, and MS. The role emphasizes in-market consulting, QA reviews, and collaborative sales support.

The ideal candidate has 4+ years of multi-unit hotel operations leadership, a bachelor's degree, and strong proficiency with MS Excel, Word, PowerPoint, BI tools, and CRM systems.

Qualifications

• Bachelor’s degree or relevant experience.
• 4+ years professional multi-unit hotel operations and revenue generation leadership.
• Proficient in desktop productivity tools (MS Excel, Word, PowerPoint) and CRM/business intelligence tools.
• Organized and able to multi-task across time zones and priorities.
• Results-driven with a proactive, self-starter mindset.

Responsibilities

• Conducts on-property business performance consultative visits with owners/operators in the region (Typically 2x/year).
• Analyzes and delivers Business Performance 360 reviews and improvement recommendations.
• Performs property Quality Assurance evaluations and updates Improvement Plans.
• Maintains regular courtesy calls to hotels to foster relationships and oversight.
• Provides on-site and in-region training on brand programs, standards, and curriculum.
• Supports sales/marketing efforts by identifying opportunities and coordinating in-market calls.
• Collaborates with Franchise Services Manager on performance and escalated issues.
• Advocates for franchisee needs while aligning with Sonesta objectives.

Skills

Hotel operations leadership

Revenue growth strategy

Communication skills

Organization

Education

Bachelor’s degree

Tools

MS Excel

MS Word

PowerPoint

CRM systems

BI tools

Job description

Sonesta is seeking a Regional Manager Franchise Operations & Revenue Development to drive brand standards, optimize revenue performance, and strengthen owner/operator relationships across AR, LA, MO, and MS. The role emphasizes in-market consulting, QA reviews, and collaborative sales support.

The ideal candidate has 4+ years of multi-unit hotel operations leadership, a bachelor's degree, and strong proficiency with MS Excel, Word, PowerPoint, BI tools, and CRM systems.