Regional Fleet Operations Lead – Robotics & Field Services

Bedrock Robotics; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

Bedrock Robotics is seeking a Senior Fleet Operations Regional Manager for the Eastern Region to lead a distributed team of Field Technicians and own fleet reliability across multiple states. You will optimize uptime, coordinate with Engineering, and ensure safety and regulatory compliance in fast-paced field settings.

You will partner with Customer Success and Sales for expansion plans, travel as needed, and represent Bedrock professionally with enterprise customers across the region.

Qualifications

• 5+ years of experience in field service, fleet operations, or technical field management with at least 2 years in a supervisory or management role overseeing field technicians.
• Demonstrated ability to manage geographically distributed teams across multiple states or regions.
• Hands-on technical background in electromechanical systems, robotics, industrial automation, or related field.
• Proven track record owning and improving reliability KPIs such as uptime, MTTR, MTBF, or first-time fix rate.
• Strong analytical skills reading data from fleet monitoring systems and making data-driven decisions.
• Excellent communication skills to convey technical issues to non-technical stakeholders and enterprise customers.
• Ability and willingness to travel up to 50% across the Central/Eastern region.
• Valid US driver's license with a clean record; able to operate a commercial service vehicle if required.
• Proficiency with field service management software like Fleetio, SAP, Salesforce Field Service, IFS or similar.

Responsibilities

• Directly manage a distributed team of Fleet Technicians across the Eastern Region.
• Recruit, onboard, and develop technician talent; conduct regular 1:1s and performance reviews.
• Build and maintain technician scheduling, on-call rotations, and deployment coverage to meet regional SLA commitments.
• Foster an accountability-driven culture with safety and continuous improvement.
• Identify training gaps and coordinate with Training to upskill technicians on new platforms.
• Own regional fleet uptime, MTTR, MTBF, and first-time-fix-rate metrics; report weekly.
• Serve as regional escalation point for complex field issues and deploy senior technicians as needed.
• Conduct RCA on recurring failures and drive fixes with Engineering.
• Manage parts inventory and tooling supply chain to resolve issues within SLA.
• Lead regional response to safety events, coordinating with Safety, Engineering, and Customer Success.
• Ensure compliance with DOT, OSHA, and site-specific HSE regulations.

Skills

Team leadership

Field operations

Technical depth

Data analysis

Communication

Travel willingness

Regulatory compliance

Education

Bachelor's degree in IT, Business, Engineering, Robotics

Tools

Fleetio

SAP

Salesforce Field Service

IFS

Job description

Bedrock Robotics is seeking a Senior Fleet Operations Regional Manager for the Eastern Region to lead a distributed team of Field Technicians and own fleet reliability across multiple states. You will optimize uptime, coordinate with Engineering, and ensure safety and regulatory compliance in fast-paced field settings.

You will partner with Customer Success and Sales for expansion plans, travel as needed, and represent Bedrock professionally with enterprise customers across the region.