Regional Field Technician - Security Systems & Access Control

V2X, Inc.; Columbus (OH); On-site; USD 41,000 - 51,000; Full time

Job summary

V2X, Inc. is seeking a Field Service Technician to provide on-site service and support for Advantor customers across the Midwest and Great Lakes region. The role involves maintenance, repairs, installations, and 24/7 emergency availability, with up to full travel.

Ideal candidates have 3–5 years in electronic alarm systems, CCTV, access control, and related hardware, plus proficiency with Windows, MS Office, and CRMs. Valid driver’s license and ability to obtain a Secret Clearance are expected.

Qualifications

• Experience: 3-5 years related professional work experience.
• Knowledge of electronic alarm systems including CCTV equipment and related hardware.
• Knowledge of electronic access control systems and hardware.
• Experience with programming software for alarm and access control systems.
• General knowledge of Windows OS, MS Office, and CRMs.
• General computer hardware knowledge.
• Ability to work unsupervised in a team environment.
• Excellent communication and customer service skills.
• Must have valid driver’s license.

Responsibilities

• Perform routine maintenance and service repairs for customers with alarm intrusion systems, access control systems, CCTV and GBR.
• Perform preventative maintenance inspections per manufacturer’s recommendations on these systems.
• Provide system performance analysis on the IDS operational platform.
• Provide routine updates and implement software upgrades as needed.
• Provide end-user system operational instructions and support during maintenance or service visits.
• Gather information from field to replicate reported problems in lab environment.
• Assist with field installations of IDS, Access Control, CCTV and GBR systems.
• Document all calls for service and preventive maintenance; interface with technical support center.
• Ensure all required service documentation is completed daily and delivered to Service Department.
• Provide general maintenance and safekeeping of company vehicle.
• Provide 24/7 emergency service capability as needed.
• On-call service as required.
• Up to 100% travel by vehicle.

Job description

V2X, Inc. is seeking a Field Service Technician to provide on-site service and support for Advantor customers across the Midwest and Great Lakes region. The role involves maintenance, repairs, installations, and 24/7 emergency availability, with up to full travel.

Ideal candidates have 3–5 years in electronic alarm systems, CCTV, access control, and related hardware, plus proficiency with Windows, MS Office, and CRMs. Valid driver’s license and ability to obtain a Secret Clearance are expected.