Regional Field Technician - Equipment Repair & Uptime

Sagent LLC; Allentown (Lehigh County); On-site; USD 64,000 - 90,000; Full time

Job summary

Sagent LLC is seeking a Field Service Technician to deliver on-site customer support, perform calibrations, installations, and preventive maintenance for commercial weighing and packaging equipment within a designated territory.

The role requires strong mechanical and technical troubleshooting, a clean driving record, and ability to travel; you will work independently, document service activity, and maintain customer relationships.

Qualifications

• Associate degree in technical discipline or equivalent preferred.
• Experience installing, repairing, or servicing processor-controlled or PC-based equipment.
• Five (5) years of relevant experience in engineering, electronics, instrumentation, IT, or electromechanical repair highly preferred.
• One (1) to three (3) years of electro-mechanical repair experience highly preferred.

Responsibilities

• Perform on-site repairs, installations, calibrations, and preventative maintenance on customer equipment in accordance with company standards and applicable regulatory requirements.
• Troubleshoot mechanical, electrical, software, and PC-based issues, including module-level diagnostics.
• Configure, network, and troubleshoot wired and wireless devices.
• Communicate effectively with customers, clearly explaining findings, next steps, and service work performed.
• Travel within the assigned service territory; participate in a rotational on-call schedule (typically home nightly).
• Maintain an accurate personal inventory of service parts; complete annual counts with less than 5% variance.
• Accurately document all service activity and close work orders in a timely manner.
• Submit expense reports and required paperwork promptly.
• Maintain company-issued equipment including tools, laptop, phone, and test devices.
• Follow all safety, quality, and regulatory requirements, including applicable Weights & Measures procedures.
• Assist and collaborate with the Scheduling Analyst, Service Support Team, and field colleagues.
• Provide detailed problem analysis when escalating issues to higher-level technical personnel.
• Maintain strong professional relationships with customers, colleagues, sales teams, and leadership.
• Maintain accurate daily timekeeping and activity punches.
• Participate in the regional on-call rotation.
• Perform other related duties as assigned.

Skills

Mechanical aptitude

Technical problem-solving

Windows/Linux familiarity

TCP/IP networks

Customer service

MS Office

Education

Associate degree in technical discipline

Job description

Sagent LLC is seeking a Field Service Technician to deliver on-site customer support, perform calibrations, installations, and preventive maintenance for commercial weighing and packaging equipment within a designated territory.

The role requires strong mechanical and technical troubleshooting, a clean driving record, and ability to travel; you will work independently, document service activity, and maintain customer relationships.