Field Service Technician: On‑Site Equipment Repair & Support

Sagent; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Job summary

Sagent is seeking a Field Service Technician to perform on-site calibrations, preventive maintenance, and installations of weighing and packaging equipment for grocery store customers in your territory.

You will travel within a defined region, troubleshoot electro-mechanical and software issues, document service activity, and maintain strong customer relationships while upholding safety and quality standards.

Qualifications

• Associate degree in a technical discipline or equivalent preferred.
• 5 years of relevant engineering/electronics/IT/electromechanical repair experience preferred.
• 1–3 years electro-mechanical repair experience preferred.

Responsibilities

• Perform on-site repairs, installations, calibrations, and preventive maintenance on customer equipment.
• Troubleshoot mechanical, electrical, software, and PC-based issues, including module-level diagnostics.
• Configure, network, and troubleshoot wired and wireless devices.
• Travel within the assigned service territory and participate in a rotational on-call schedule.
• Maintain accurate service activity documentation and close work orders promptly.

Skills

Mechanical aptitude

Electrical troubleshooting

PC-based troubleshooting

Customer service

Documentation

Time management

Networking TCP/IP

Windows/Linux familiarity

Proactive communication

Education

Associate degree in technical discipline

Tools

Proprietary service software

Diagnostic equipment

Job description

Sagent is seeking a Field Service Technician to perform on-site calibrations, preventive maintenance, and installations of weighing and packaging equipment for grocery store customers in your territory.

You will travel within a defined region, troubleshoot electro-mechanical and software issues, document service activity, and maintain strong customer relationships while upholding safety and quality standards.