Regional Field Services Manager — Tech Install & Delivery

Best Buy; Washington; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy seeks a Field Services Area Manager to lead store-based installation and delivery services across designated regions, including Tacoma, Seattle, and Alaska markets. You will manage Best Buy and Geek Squad staff plus third-party partners, shaping culture and customer outcomes through hands-on leadership and field presence.

The role is hybrid, with about half the time in the field and half remote; travel quarterly to Alaska markets is required. Located near Tacoma or Seattle preferred.

Qualifications

• 2 years of supervisor or manager experience.
• 2 years in sales, installation, logistics, or operations.
• Ability to travel overnight ~25% of the year.
• Valid driver’s license.
• Must be at least 21 years old.
• Maintain driving record per Best Buy safety standards.

Responsibilities

• Ensure operational consistency, strategic alignment, and performance accountability.
• Build and maintain an exceptional team culture centered around engagement and belonging.
• Oversee headcount planning, hiring plans and capacity management, including scheduling, attendance and PTO approvals.
• Analyze reporting to understand business trends and develop action plans to achieve desired results.
• Set clear expectations for your team, work with them on site and provide regular 1-on-1 coaching.
• Ensure timely response to escalations and create solutions to preserve the customer experience.

Skills

People management

Field operations

Travel readiness

Driver's license

Education

Associate degree in business

Job description

Best Buy seeks a Field Services Area Manager to lead store-based installation and delivery services across designated regions, including Tacoma, Seattle, and Alaska markets. You will manage Best Buy and Geek Squad staff plus third-party partners, shaping culture and customer outcomes through hands-on leadership and field presence.

The role is hybrid, with about half the time in the field and half remote; travel quarterly to Alaska markets is required. Located near Tacoma or Seattle preferred.