Regional Field Service Technician — Automation & Travel

Still Sverige Ab; Dallas (TX); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Career development

Competitive compensation

Pay transparency

Global opportunities

Job summary

Dematic Corporation is seeking a Regional Field Service Technician to provide service, repair, and maintenance training for installed Dematic systems. The role is travel-heavy, with 100% travel across North America and occasional weekend work, reporting to the Field Service Manager to maximize system availability and customer satisfaction.

Responsibilities include conducting semi-complex tests and repairs, training customers, maintaining documentation, responding to service calls, and evaluating

Qualifications

• Trade school graduate or two-year Associate's degree in a mechanical or electrical technician program.
• Bachelor's degree in engineering is preferred.
• Minimum of two years' experience troubleshooting electromechanical and/or mechanical equipment.
• Experience with material handling equipment; AGV/AS/RS or conveyors is highly prized.
• Ability to travel 80%+ of the time; extended periods away from home may be required.
• Willingness to work off hours, weekends, and holidays.

Responsibilities

• Participates in semi-complex equipment trials, repairs, and overhauls.
• Train customers on semi-complex products and services.
• Perform semi-complex maintenance on tools and test equipment; document inspections and repairs.
• Respond to semi-complex service calls.
• Assess product/equipment performance from field support data and suggest improvements.
• Complete semi-complex work within technical or paraprofessional areas.
• Identify problems as they occur and take appropriate corrective actions; refer complex issues as needed.

Skills

Troubleshooting electromechanical/eamt

Travel willingness

PLC troubleshooting

Technical report writing

PC proficiency

AGV/AS/RS/conveyors experience

General field-service

Education

Two-year technical associate degree (mechanical/electrical)

Bachelor's degree in engineering preferred

Tools

Personal computers (word processing, databases)

Job description

Dematic Corporation is seeking a Regional Field Service Technician to provide service, repair, and maintenance training for installed Dematic systems. The role is travel-heavy, with 100% travel across North America and occasional weekend work, reporting to the Field Service Manager to maximize system availability and customer satisfaction.

Responsibilities include conducting semi-complex tests and repairs, training customers, maintaining documentation, responding to service calls, and evaluating