Regional Field Service Manager – New England

Wittenbach Business Systems LLC; New Haven (CT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer match

Paid time off

Referral bonus

Job summary

Wittenbach Business Systems LLC seeks a Regional Field Service Manager responsible for overseeing field service operations across a defined New England region. The role requires leadership of 10–15 technicians, ensuring timely response, quality service, and strong customer relationships.

Location-based management will cover CT, MA, ME, RI, NH and VT with travel as needed. The ideal candidate will bring 5+ years in field service management, a valid driver's license, and a track record of driving

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years of experience in field service management or a similar role preferred.
• Previous experience in the financial industry is preferred.

Responsibilities

• Recruit, hire, train, and develop field service technicians.
• Assign technicians to service calls based on skills, location, and workload.
• Monitor technician performance and provide coaching and feedback.
• Manage technician schedules and ensure timely response to customer requests.

Skills

Field service operations

Leadership

Communication

Problem solving

Task prioritization

Customer service

Field service software

CRM systems

Education

High school diploma

Tools

Field service management software

CRM software

Job description

Wittenbach Business Systems LLC seeks a Regional Field Service Manager responsible for overseeing field service operations across a defined New England region. The role requires leadership of 10–15 technicians, ensuring timely response, quality service, and strong customer relationships.

Location-based management will cover CT, MA, ME, RI, NH and VT with travel as needed. The ideal candidate will bring 5+ years in field service management, a valid driver's license, and a track record of driving