New England Regional Field Service Manager

Wittenbach; Boston, Northern (MA, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Financial Protection

Time Off

Employee Support

Retirement Savings

Flexible Spending

Life Insurance

Professional Development

Referral Bonus

Transportation

Job summary

Wittenbach, a long-time provider of cash automation and security solutions, seeks a Regional Field Service Manager. You will oversee field service operations across CT, MA, ME, RI, NH, and VT, leading technicians and driving service quality.

Based in the New England territory, you will recruit, train, and schedule staff, monitor performance, manage inventory, and ensure safety compliance while delivering excellent customer service.

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years of experience in field service management or a similar role preferred.
• Previous experience in the financial industry is preferred.

Responsibilities

• Recruit, hire, train, and develop field service technicians.
• Assign technicians to service calls based on skills and workload.
• Monitor technician performance and provide coaching and feedback.
• Oversee the quality and efficiency of field service operations within the region.
• Ensure safety compliance and proper inventory management.

Skills

Leadership

Communication

Problem solving

Multitasking

Customer service

CRM software

Education

High school diploma

Tools

Field service software

CRM systems

Job description

Wittenbach, a long-time provider of cash automation and security solutions, seeks a Regional Field Service Manager. You will oversee field service operations across CT, MA, ME, RI, NH, and VT, leading technicians and driving service quality.

Based in the New England territory, you will recruit, train, and schedule staff, monitor performance, manage inventory, and ensure safety compliance while delivering excellent customer service.