Regional Field Service Manager – Midwest

Alcon; Missouri; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Alcon, the global leader in eye care, seeks a Regional Service Manager to supervise 8–14 field service engineers and drive service and sales excellence across the Midwest (Nebraska, MO, KS region). You will manage performance, coach staff, and align with sales teams to meet regional targets while ensuring regulatory compliance.

Role requires 5+ years relevant experience and 3+ years leadership, plus travel 50% (overnight as needed).

Qualifications

• Bachelor's degree or equivalent years of related experience.
• Fluent reading, writing, and speaking English.
• At least 5 years of relevant experience.
• At least 3 years of demonstrated leadership.

Responsibilities

• Lead a team of 8 to 14 field service engineers across the Midwest.
• Provide service and sales support on Alcon equipment.
• Maintain customer relationships and ensure satisfaction.
• Meet regional goals and manage budget within guidelines.
• Travel 50% overnight as needed for region coverage.

Skills

Leadership

Communication

P&L management

Education

Bachelor's Degree or equivalent

Tools

SAP

Salesforce

ServiceMax

Excel

PowerPoint

MS Teams

SharePoint

Job description

Alcon, the global leader in eye care, seeks a Regional Service Manager to supervise 8–14 field service engineers and drive service and sales excellence across the Midwest (Nebraska, MO, KS region). You will manage performance, coach staff, and align with sales teams to meet regional targets while ensuring regulatory compliance.

Role requires 5+ years relevant experience and 3+ years leadership, plus travel 50% (overnight as needed).