Regional Service Manager, Ophthalmic Laser & Surgical

U339 Alcon Vision, LLC. Company; Nebraska; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Alcon is seeking a Regional Service Manager to lead 8–14 field service engineers and drive installation, maintenance, and support for laser, surgical, and diagnostic equipment across the Mid-West region based in Nebraska/St. Louis/Kansas City.

You will collaborate with customers, sales, and clinical teams, travel 50–60% and ensure outstanding service, regulatory compliance, and achievement of regional financial goals while developing your team and expanding service contracts.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of relevant experience in field service or healthcare equipment.
• Demonstrated leadership and the ability to manage a team.

Responsibilities

• Lead a team of 8–14 field service engineers.
• Provide service and sales support on Alcon equipment.
• Meet regional goals and ensure regulatory compliance.

Skills

Leadership

Field service

Travel ability

Excel

PowerPoint

MS Teams

SharePoint

Ophthalmic laser

Team management

Communication

Education

Bachelor’s degree or equivalent experience

Tools

SAP

Salesforce

ServiceMax

Job description

Alcon is seeking a Regional Service Manager to lead 8–14 field service engineers and drive installation, maintenance, and support for laser, surgical, and diagnostic equipment across the Mid-West region based in Nebraska/St. Louis/Kansas City.

You will collaborate with customers, sales, and clinical teams, travel 50–60% and ensure outstanding service, regulatory compliance, and achievement of regional financial goals while developing your team and expanding service contracts.