Regional Field Service Manager — Ophthalmic Laser & Surgical

Alcon; Pennsylvania; Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Flexible time off

PTO for hourly associates

Job summary

Alcon is seeking a Regional Service Manager in Pennsylvania to lead a team of field service engineers. This role involves direct support for Alcon Laser, Surgical, and diagnostic equipment while ensuring high customer satisfaction and meeting financial goals. Candidates should hold a Bachelor’s degree and possess significant experience in a related field, including leadership. The position offers a robust benefits package including health, life insurance, and flexible time off.

Qualifications

• 5 Years of Relevant Experience required.
• 3 Years of Demonstrated Leadership in a similar role required.
• Must possess a valid driver's license with a good driving record.

Responsibilities

• Lead a team of 8 to 14 field service engineers.
• Provide comprehensive service and sales support on Alcon equipment.
• Achieve financial goals and meet regional service metrics.

Skills

Leadership

Customer Service

Analytical Thinking

Communication

Education

Bachelor's Degree or Equivalent

Tools

Excel

PowerPoint

SAP

Salesforce

Job description

Alcon is seeking a Regional Service Manager in Pennsylvania to lead a team of field service engineers. This role involves direct support for Alcon Laser, Surgical, and diagnostic equipment while ensuring high customer satisfaction and meeting financial goals. Candidates should hold a Bachelor’s degree and possess significant experience in a related field, including leadership. The position offers a robust benefits package including health, life insurance, and flexible time off.