Hybrid Regional Service Manager - Ophthalmic Lasers

Alcon; Kansas; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Flexible time off

Job summary

Alcon, a global leader in eye care, seeks a Regional Service Manager to lead 8–14 Field Service Engineers across the Midwest region (Nebraska, St. Louis, Kansas City).

You will drive service excellence, maintain client relationships, and meet regional goals while ensuring regulatory compliance and budget adherence. The role requires 5+ years of relevant experience, 3+ years of leadership, and the ability to travel up to 50% overnight.

Qualifications

• Bachelor's Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr)
• The ability to fluently read, write, understand, and communicate in English
• 5 Years of Relevant Experience
• 3 Years of Demonstrated Leadership

Responsibilities

• Provide comprehensive service and sales support on Alcon equipment.
• Maintain positive working relationships with customers, field sales, clinical teams and other regional managers ensuring that customers' needs are met.
• Meet or exceed annual regional goals through established metrics.
• Hire, develop, train, motivate and lead a team of Field Service Engineers.
• Implement team's work objectives, performance reviews, and disciplinary action within Alcon guidelines.

Skills

Leadership

Communication skills

Customer service

Problem solving

Excel

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

ServiceMax

Excel

PowerPoint

MS Teams

SharePoint

Job description

Alcon, a global leader in eye care, seeks a Regional Service Manager to lead 8–14 Field Service Engineers across the Midwest region (Nebraska, St. Louis, Kansas City).

You will drive service excellence, maintain client relationships, and meet regional goals while ensuring regulatory compliance and budget adherence. The role requires 5+ years of relevant experience, 3+ years of leadership, and the ability to travel up to 50% overnight.