Regional Field Service Leader, Midwest (75% Travel)

Werfenlife SA.; Boston (MA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan with employer match

Paid vacation

Sick leave

Performance-based bonus

Job summary

Werfenlife SA. is seeking a dynamic leader for a regional field service team. This role involves managing field engineering representatives, developing operational plans, and ensuring customer service excellence across states including Michigan and Illinois. The successful candidate will have significant experience in customer service and managerial roles.

The annual base salary ranges from $120,000 to $150,000 and includes benefits such as medical, dental, and vision insurance, 401k retirement plan, and paid time off.

Qualifications

• Eight years of customer service experience, including five years in a managerial capacity.

Responsibilities

• Develop plans, programs, budgets, and operating procedures for assigned service area.
• Provide prompt and effective installation, maintenance and service support to customers.
• Manage efficient scheduling and allocation of human and capital resources.
• Select, hire, develop, and evaluate field service representatives.
• Administer capital revenue and expense budgets.

Skills

Leadership

Oral and Written Communications

Developing Direct Reports

Comfort Around Higher Management

Long-Range Planning

Education

Bachelor's degree in engineering or related field

Job description

Werfenlife SA. is seeking a dynamic leader for a regional field service team. This role involves managing field engineering representatives, developing operational plans, and ensuring customer service excellence across states including Michigan and Illinois. The successful candidate will have significant experience in customer service and managerial roles.

The annual base salary ranges from $120,000 to $150,000 and includes benefits such as medical, dental, and vision insurance, 401k retirement plan, and paid time off.