Area Service Manager, Midwest Region

Werfenlife SA.; Boston (MA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan with employer match

Paid vacation

Sick leave

Performance-based bonus

Job summary

Werfenlife SA. is seeking a dynamic leader for a regional field service team. This role involves managing field engineering representatives, developing operational plans, and ensuring customer service excellence across states including Michigan and Illinois. The successful candidate will have significant experience in customer service and managerial roles.

The annual base salary ranges from $120,000 to $150,000 and includes benefits such as medical, dental, and vision insurance, 401k retirement plan, and paid time off.

Qualifications

• Eight years of customer service experience, including five years in a managerial capacity.

Responsibilities

• Develop plans, programs, budgets, and operating procedures for assigned service area.
• Provide prompt and effective installation, maintenance and service support to customers.
• Manage efficient scheduling and allocation of human and capital resources.
• Select, hire, develop, and evaluate field service representatives.
• Administer capital revenue and expense budgets.

Skills

Leadership

Oral and Written Communications

Developing Direct Reports

Comfort Around Higher Management

Long-Range Planning

Education

Bachelor's degree in engineering or related field

Job description

Field - Indiana - Indianapolis - Indianapolis, Indiana United States

Country

United States

Shift

1st

About the Position

Introduction

Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Position Summary:

Looing for a dynamic leader with previous experience leading a regional field service team. Under the direction of the Director of Service, this individual will be empowered to direct and manage the activities of all field engineering representatives within a service area. Provides appropriate service support to customers and internal departments of Werfen. The region managed would include Michigan, Ilinois, Wisconsin, Minnesota, Indiana, North Dakota, South Dakota, Nebraska, Kansas, Missouri and Iowa.

Responsibilities

Key Accountabilities:

• Develops plans, programs, budgets, and operating procedures for assigned service area.
• Provides customers with prompt and effective installation, maintenance and service support.
• Manages efficient scheduling and the allocation of human and capital resources.
• Selects, hires, develops, and evaluates field service representatives within the area.
• Administers capital revenue and expense budgets incurred by subordinates.
• Establishes work standards and measurements.
• Monitors the technical reporting system.
• Performs other duties as position requires

Budget Managed (if applicable):

• TBD

Internal Networking/Key Relationships:

• TBD based on departmental needs

Skills & Capabilities:

• Leadership, Oral and Written Communications, Developing Direct Reports and Others, Comfort Around Higher Management, Long-Range Planning

Qualifications

Min Knowledge & Experience Required for the Position:

• Bachelor's degree in engineering, a related technical discipline or business.
• Eight years of customer service experience, to include five years in a managerial capacity.

International Mobility: Required:

• No

Travel Requirements:

• 75% of time

The annual base salary range for this role is currently $120,000 to $150,000. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management and select professional roles are eligible for a performance-based bonus.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact [e-mail] for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.