Regional Field Service Leader - Life Sciences Equipment

Bruker Daltonics; Billerica (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Bruker is seeking a Service Supervisor to oversee installations and service of Bruker BioSpin products, supervising field service personnel in collaboration with the Director of Field Services. The role includes troubleshooting, scheduling, and ensuring service quality across the Americas.

You will help improve customer satisfaction, product reliability, and service cost efficiency while maintaining strong communication with customers and Bruker staff. Willingness to travel up to 50% is required.

Qualifications

• Bachelor of Science in a STEM discipline.
• 3+ years hands-on work experience performing life sciences product and equipment service installations, preventive maintenance, and repair at customer sites.
• 3+ years work experience leading and supervising a large region field service team.
• Excellent verbal, written, computer, technical, communication and presentation skills, including fluent English, advanced proficiency with Microsoft Office, SAP, and Salesforce.
• Proven ability to manage personnel, develop talent, and foster teamwork.

Responsibilities

• Oversee and coordinate installations and service of Bruker BioSpin products.
• Lead field service staff across the Americas region.
• Schedule staff and manage service tickets and invoicing.
• Support customers and Bruker staff with technical quotations and training.
• Travel up to 50% and ensure compliance with safety and quality standards.

Skills

Leadership

Project management

Time management

Communication skills

English fluency

Education

Bachelor of Science Degree in a STEM discipline

Tools

SAP

Salesforce

Microsoft Office

Job description

Bruker is seeking a Service Supervisor to oversee installations and service of Bruker BioSpin products, supervising field service personnel in collaboration with the Director of Field Services. The role includes troubleshooting, scheduling, and ensuring service quality across the Americas.

You will help improve customer satisfaction, product reliability, and service cost efficiency while maintaining strong communication with customers and Bruker staff. Willingness to travel up to 50% is required.