Senior Field Service Supervisor – Biotech Instruments

Bruker; Billerica (MA); On-site; USD 88,000 - 140,000; Full time

Job summary

Bruker is seeking a Service Supervisor in the US-MA-Billerica area to oversee and coordinate Bruker BioSpin service installations and maintenance. The role requires supervising field personnel, coordinating resources, and ensuring timely, high-quality customer service across the Americas region.

Responsibilities include managing service tickets, providing technical support on-site or remotely, and assisting with revenue forecasting and strategic service improvements.

Qualifications

• Bachelor of Science Degree in a STEM discipline required.
• Minimum 3 years hands-on work experience installing, maintaining, and repairing life sciences equipment at customer sites.
• 3+ years in leading and supervising a large regional field service team.

Responsibilities

• Oversee and coordinate installations and services of Bruker BioSpin products by supervising field service personnel and the Director of Field Services.
• Investigate and resolve customer reports of technical problems; schedule staff/equipment for troubleshooting and preventive maintenance.
• Establish and evaluate operational procedures, customer databases, and inventory to improve service quality and reduce costs.
• Provide on-site or remote technical assistance to troubleshoot and repair equipment; communicate with customers on service requests.
• Support monthly revenue forecasts and contribute to attainment of yearly business plan.

Skills

Fluent English

Project management

Leadership

Communication

Education

Bachelor of Science in STEM

Tools

SAP

Salesforce

Microsoft Office

Job description

Bruker is seeking a Service Supervisor in the US-MA-Billerica area to oversee and coordinate Bruker BioSpin service installations and maintenance. The role requires supervising field personnel, coordinating resources, and ensuring timely, high-quality customer service across the Americas region.

Responsibilities include managing service tickets, providing technical support on-site or remotely, and assisting with revenue forecasting and strategic service improvements.