Regional Field Operations Director - West

Interface Systems; St. Louis (MO); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Interface Systems is seeking a Director of Regional Operations to oversee Field Operations across a defined region, providing leadership for installation, service, field project management and inspections. The role supports a hybrid schedule and requires experience managing technical field operations personnel.

The ideal candidate will have strong communication, people leadership, and strategic planning skills, with a track record of driving profitability and ensuring safety, quality, and client

Qualifications

• High school diploma or GED; college education preferred.
• Excellent oral and written communication skills.
• Strong time management and prioritization abilities.
• Ability to write reports, business correspondence and reviews.
• 5+ years' experience managing technical field operations personnel.

Responsibilities

• Oversee admin/operations including installation, service, field project management and inspections within region.
• Recruit, hire and train installation and service personnel.
• Ensure project profitability and review costs within region.
• Promote a positive and team oriented culture; mentor direct reports.
• Coordinate with PMO for seamless national account installations and projects.

Skills

Communication

Time management

Problem solving

Report writing

Education

High school diploma or GED

College education preferred

Tools

Microsoft Office Suite

Job description

Overview

The Director of Regional Operations will oversee all Field Operations within assigned geographical region. Director will provide management and leadership for the admin/operations department including installation, service, field project management and inspections within the designated region. This role is open to a hybrid schedule.

Responsibilities

• Assure customer Service requests, Inspections and Installations in a timely and professional manner and overall customer satisfaction goals are achieved or exceeded
• Support sales team by providing site surveys and assistance in system proposals to assure correct hours and equipment are quoted.
• Ensure installation and service quality standards are adhered to
• Ensure project profitability and review installation and service costs within region.
• Recruit, hire and train installation and service personnel
• Promote a positive and team orientated culture
• Mentor direct reports
• Oversee day to day activities of installation and service personnel
• Work with the Company Fleet Manager to ensure that company owned vehicles are meeting maintenance requirements to ensure the longevity and appearance of the company fleet
• Administer and follow Company safety policies as stated in the Company Safety Manual
• Oversee technical training, certification and licensing of Interface Technicians within region.
• Work with PMO to assure seamless completion of our national account installations and projects
• Work with Service Dispatch team on all service-related dispatching issues to assure prompt service to our customers.
• Assure customer escalations are addressed in a timely manner.
• Keep in regular contact with 20 largest regional customers to assure customer satisfaction.
• Ensure branch and Technician vehicle inventory is secure and managed per policies as outlined by Interface.
• Coordinate the use of sub-contractors if required.
• Work with procurement team to assure correct level of truck stock is maintained
• Manage the branch sales and service handoff process to ensure a smooth transition from the sales team to installation team, and from the installation team to the service department.
• Continually monitor costs through regular review of overtime, supply costs and “office time”.
• Prepare reports for management, customer or others as required.

Qualifications

• High School Diploma or GED; College education preferred
• Excellent oral and written communication skills
• Strong time management skills and ability to prioritize tasks most important to the business
• Computer proficiency including Microsoft Office Suite
• 5+ year's experience managing technical field operations personnel
• Understanding of profit/loss financial statements and how your team’s performance affects them
• Ability to write reports, business correspondence and employee performance reviews
• Ability to work with variety of departments including IT, Finance, Supply Chain, Human Resources, Sales and Marketing in order to carry out the needs of the business
• Strategic planning to plan for the future and to avoid potential risk
• Strong problem avoidance and solving skills
• Schedule flexibility and willingness to travel overnight if required

Ideal candidate will be based in St. Louis, MO; Los Angeles, CA; or within the Western Region of the United States.

Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at [e-mail]. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.