Regional Field Operations Director - West

Interface Security Systems LLC; St. Louis (MO); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Interface Systems in the United States is seeking a Director of Regional Operations to oversee all Field Operations within the assigned region, including installation, service, and project management. The role supports a hybrid schedule and requires strong leadership across admin/operations.

The candidate will drive customer satisfaction, maintain profitability of projects, mentor staff, and coordinate with PMO and dispatch teams. Based in the Western region or major hubs, travel may be required.

Qualifications

• High School Diploma or GED; College education preferred.
• Excellent oral and written communication skills.
• Strong time management skills and ability to prioritize tasks.
• Computer proficiency including Microsoft Office Suite (MS Office).
• Understanding of profit/loss financial statements and how team performance affects them.
• Ability to write reports, business correspondence and employee performance reviews.
• Ability to work with IT, Finance, Supply Chain, HR, Sales and Marketing to meet business needs.
• Strategic planning to plan for the future and avoid risk.
• Strong problem-solving skills.
• Schedule flexibility and willingness to travel overnight if required.

Responsibilities

• Oversee all Field Operations within assigned region, including installation, service, and project management.
• Support sales with site surveys and system proposals.
• Ensure installation and service quality standards are met and project profitability is maintained.
• Recruit, hire, and train installation and service personnel.
• Oversee day-to-day activities of installation and service personnel.
• Coordinate with PMO for national account installations and projects.
• Work with Service Dispatch on service-related dispatching to ensure prompt service.
• Maintain customer satisfaction with regular contact to top regional customers.
• Ensure branch and technician vehicle inventory is secured and managed.

Skills

Communication

Time management

MS Office

Financial literacy

Reports writing

Cross-functional

Strategic planning

Problem solving

Travel willingness

Regional base flexibility

Education

High School Diploma or GED

College education preferred

Tools

Microsoft Office Suite

Job description

Overview

Director of Regional Operations will oversee all Field Operations within assigned geographical region. Director will provide management and leadership for the admin/operations department including installation, service, field project management and inspections within the designated region. This role is open to a hybrid schedule.

Responsibilities

• Assure customer Service requests, Inspections and Installations in a timely and professional manner and overall customer satisfaction goals are achieved or exceeded


• Support sales team by providing site surveys and assistance in system proposals to assure correct hours and equipment are quoted


• Ensure installation and service quality standards are adhered to


• Ensure project profitability and review installation and service costs within region


• Recruit, hire and train installation and service personnel


• Promote a positive and team orientated culture


• Mentor direct reports


• Oversee day to day activities of installation and service personnel


• Work with the Company Fleet Manager to ensure that company owned vehicles are meeting maintenance requirements to ensure the longevity and appearance of the company fleet


• Administer and follow Company safety policies as stated in the Company Safety Manual


• Oversee technical training, certification and licensing of Interface Technicians within region


• Work with PMO to assure seamless completion of our national account installations and projects


• Work with Service Dispatch team on all service-related dispatching issues to assure prompt service to our customers


• Assure customer escalations are addressed in a timely manner


• Keep in regular contact with 20 largest regional customers to assure customer satisfaction


• Ensure branch and Technician vehicle inventory is secure and managed per policies as outlined by Interface


• Coordinate the use of sub-contractors if required


• Work with procurement team to assure correct level of truck stock is maintained


• Manage the branch sales and service handoff process to ensure a smooth transition from the sales team to installation team, and from the installation team to the service department


• Continually monitor costs through regular review of overtime, supply costs and \"office time\"


• Prepare reports for management, customer or others as required

Qualifications

• High School Diploma or GED; College education preferred


• Excellent oral and written communication skills


• Strong time management skills and ability to prioritize tasks most important to the business


• Computer proficiency including Microsoft Office Suite 5+ year's experience managing technical field operations personnel


• Understanding of profit/loss financial statements and how your team’s performance affects them


• Ability to write reports, business correspondence and employee performance reviews


• Ability to work with variety of departments including IT, Finance, Supply Chain, Human Resources, Sales and Marketing in order to carry out the needs of the business


• Strategic planning to plan for the future and to avoid potential risk


• Strong problem avoidance and solving skills


• Schedule flexibility and willingness to travel overnight if required


• Ideal candidate will be based in St. Louis, MO; Los Angeles, CA; or within the Western Region of the United States

Company Culture & Commitment to Diversity

Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at [e-mail].

At Interface, we are on a constant journey of innovation and excellence. We hold ourselves to the highest standards from the way we run our business, to delivering relentless support to our customers, caring for our employees, and giving back to our communities.

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations, and reduce IT costs, maximizing ROI for the nation’s top brands.

Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.

Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun.

Interface Systems does not utilize external staffing agencies, recruiting firms, or third-party recruitment vendors for our hiring needs. Our internal Talent Acquisition Team manages all recruiting and hiring activities directly. Staffing agencies and third-party recruiters are asked not to contact our hiring managers, executives, or employees regarding recruiting services, open positions, or candidate submissions. Please do not submit unsolicited resumes or candidate information to Interface Systems or any of its employees. Any unsolicited resumes or candidate submissions will be considered the property of Interface Systems, and no placement fees, referral fees, or other compensation will be owed in connection with the hiring of an unsolicited candidate.