Field Service Technician (Site Leads)

Duravant; Jonesboro (AR); On-site; USD 70,000 - 100,000; Full time

Job summary

Integrated Solutions, the field services arm of Duravant, seeks a seasoned Site Lead for material handling installations. You will coordinate crews, subcontractors, and customers on complex projects, traveling extensively to job sites.

Strong leadership, communication, and organization are essential for success in this role. Ideal candidates have 5+ years in the industry with 3+ years leading sites, and a proven track record in safety and cross-functional teamwork.

Qualifications

• 5+ years of industry experience with 3+ years in site leadership.
• Ability to travel up to 80% with company-paid travel, hotel, and per diem.
• Strong knowledge of material handling systems and industrial safety.
• Excellent written and oral communication; strong interpersonal skills.

Responsibilities

• Provide overall site leadership for material handling installations and subcontracted project sites.
• Lead daily planning and coordination meetings; resolve safety, quality, productivity, or schedule issues.
• Maintain accountability for overall site execution and project outcomes.
• Serve as the primary customer contact throughout the installation lifecycle.
• Provide project status updates and facilitate issue resolution.
• Build and maintain strong customer relationships and represent the organization professionally.

Skills

Leadership

Communication

Safety

Interpersonal skills

Job description

Integrated Solutions, the new system integration business for Duravant, is focused on providing solutions to both integrator and end-user customers. Integration Services leverages the products from our Duravant family of companies, which includes automated equipment for food processing, packaging, and material handling along with products and services from strategic equipment partners.

As a Duravant Family Company, Integration Services Participates In Global Diversity, Equity, And Inclusion Programs, As Well As Doing Good Initiatives To Support Our Communities. In Addition To a Culture That Promotes Long Term Career Satisfaction, With Opportunities For Personal And Professional Growth, Integrated Solutions Offers An Excellent Total Rewards Package That Includes

• Compensation: We offer competitive compensation
• Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
• Development: We have education and training programs which include an educational assistance program
• Time Off: We offer paid holidays and paid time off
• Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results
• Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency
• Culture: We are driven by our number one asset - our employees, and their successes
• Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.
• This position is a road warrior with 80%+ travel***

Integrated Solutions is adding Field Service Techs that will serve as Site Leads for our installation team. These positions will serve as the primary point of contact for the entire jobsite and be responsible for coordinating all crews, general contractors, customers, vendors, etc. The position requires heavy travel. The ideal candidate needs to have strong leadership, communication, and organization skills.

POSITION DUTIES & RESPONSIBILITIES

• Provide overall site leadership for material handling installations and subcontracted project sites.
• Lead daily planning and coordination meetings and resolve issues impacting safety, quality, productivity or schedule.
• Maintain accountability for overall site execution and project outcomes.
• Serve as the primary customer contact throughoutt the installation lifecycle.
• Provide project status updates, schedule communication and issue resolution.
• Build and maintain strong customer relationships and represent the organization in a professional manner.
• Own site-wide logistics including scheduling, labor coordination, material flow, equipment staging, deliveries, storage areas, and site access.
• Manage site administration, documentation, reporting and compliance records.
• Coordinate activities between multiple trades to maximize productivity. +
• Champion a safety-first culture.
• Serve in a train-the-training capacity for all require safety certifications and compliance programs.
• Ensure all internal and subcontracted personnel complete required training.
• Conduct safety meeting, audits, inspections and investigations as needed.
• Lead, mentor, and develop field installers and subcontractor personnel.
• Promote accountability, teamwork and continuous improvement.
• Work with the onsite team in assembling, moving, and installing sorting and conveyor system equipment, sub-assemblies, modules and top-level machine systems, in accordance with engineering specifications and procedures.
• Properly test and confirm all features and functions perform as designed on the system as needed
• Follow proper escalation policies and procedures.
• Assist with monitoring and test fixes to ensure problems have been adequately resolved
• Support the installation of equipment and verify function and conformance to specifications using various hand and power tools to accomplish tasks at each level.

Position Requirements

• 5+ years of industry experience, 3+ years of site leadershi
• Ability to travel up to 80+% - with the company paying travel, hotel, and per diem.
• Strong knowledge of material handling systems and industrial safety.
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on listening and questioning skill
• Experience using computer, cell phone, email, Microsoft Office and Teams.
• Ability to read and interpret schematics and machine drawings.
• Ability to absorb and retain information quickl
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Valid drivers’ license and ability to qualify for a US passport

Physical Requirements

• Ability to work minimum of 10-hour shifts
• Ability to lift, push, bend, and unload equipment
• Ability to lift up to 50lbs
• Ability to stand for extended periods of time

These duties and responsibilities should not be construed to imply these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Work Environment

The position requires extensive travel to customer installation sites. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.