Regional Field Operations Director - West

Interface Systems; Ascalon (MO); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Interface Systems seeks a Director of Regional Operations to oversee Field Operations in the designated region. The role combines leadership of installation, service, field project management, and inspections with a focus on customer satisfaction and profitability.

You will support sales with site surveys, ensure quality standards, mentor staff, and coordinate with PMO and dispatch to ensure seamless national installations and service.

Qualifications

• High School Diploma or GED; College education preferred.
• Excellent oral and written communication skills.
• Strong time management skills and ability to prioritize tasks.
• Computer proficiency including Microsoft Office Suite.
• 5+ years' experience managing technical field operations personnel.
• Understanding of profit/loss financial statements and how your team’s performance affects them.
• Ability to write reports, business correspondence and employee performance reviews.
• Ability to work with variety of departments including IT, Finance, Supply Chain, Human Resources, Sales and Marketing.
• Strategic planning to plan for the future and to avoid potential risk.
• Strong problem avoidance and solving skills.
• Schedule flexibility and willingness to travel overnight if required.
• Ideal candidate will be based in St. Louis, MO; Los Angeles, CA; or within the Western Region of the United States.

Responsibilities

• Oversee all Field Operations within assigned geographical region.
• Provide leadership for admin/operations including installation, service, field project management and inspections.
• Support sales with site surveys and system proposals to quote correct hours and equipment.
• Ensure installation and service quality standards and project profitability.
• Recruit, hire and train installation and service personnel; mentor direct reports.
• Oversee day-to-day activities of installation and service personnel.
• Coordinate fleet maintenance and enforce safety policies.
• Oversee training, certification and licensing of technicians.
• Coordinate with PMO for nationwide installations and projects.
• Coordinate with Service Dispatch on service dispatching matters.
• Address customer escalations promptly.
• Maintain contact with top regional customers for satisfaction.
• Manage inventory and sub-contractor coordination as needed.
• Oversee handoff from sales to installation and to service.
• Monitor overtime and costs; prepare management reports.

Skills

Excellent communication

Time management

MS Office proficiency

Experience managing field ops

Profit/loss understanding

Reporting/writing

Cross-department collaboration

Strategic planning

Problem solving

Travel willingness

Regional leadership experience

Education

High School Diploma or GED; College preferred

Tools

Microsoft Office Suite

Job description

OverviewThe Director of Regional Operations will oversee all Field Operations within assigned geographical region. Director will provide management and leadership for the admin/operations department including installation, service, field project management and inspections within the designated region. This role is open to a hybrid schedule.ResponsibilitiesAssure customer Service requests, Inspections and Installations in a timely and professional manner and overall customer satisfaction goals are achieved or exceededSupport sales team by providing site surveys and assistance in system proposals to assure correct hours and equipment are quoted.Ensure installation and service quality standards are adhered toEnsure project profitability and review installation and service costs within region.Recruit, hire and train installation and service personnelPromote a positive and team orientated cultureMentor direct reportsOversee day to day activities of installation and service personnelWork with the Company Fleet Manager to ensure that company owned vehicles are meeting maintenance requirements to ensure the longevity and appearance of the company fleetAdminister and follow Company safety policies as stated in the Company Safety ManualOversee technical training, certification and licensing of Interface Technicians within region.Work with PMO to assure seamless completion of our national account installations and projectsWork with Service Dispatch team on all service-related dispatching issues to assure prompt service to our customers.Assure customer escalations are addressed in a timely manner.Keep in regular contact with 20 largest regional customers to assure customer satisfaction.Ensure branch and Technician vehicle inventory is secure and managed per policies as outlined by Interface.Coordinate the use of sub-contractors if required.Work with procurement team to assure correct level of truck stock is maintainedManage the branch sales and service handoff process to ensure a smooth transition from the sales team to installation team, and from the installation team to the service department.Continually monitor costs through regular review of overtime, supply costs and “office time”.Prepare reports for management, customer or others as required.QualificationsHigh School Diploma or GED; College education preferredExcellent oral and written communication skillsStrong time management skills and ability to prioritize tasks most important to the businessComputer proficiency including Microsoft Office Suite5+ year's experience managing technical field operations personnelUnderstanding of profit/loss financial statements and how your team’s performance affects themAbility to write reports, business correspondence and employee performance reviewsAbility to work with variety of departments including IT, Finance, Supply Chain, Human Resources, Sales and Marketing in order to carry out the needs of the businessStrategic planning to plan for the future and to avoid potential riskStrong problem avoidance and solving skillsSchedule flexibility and willingness to travel overnight if requiredIdeal candidate will be based in St. Louis, MO; Los Angeles, CA; or within the Western Region of the United States.Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at [e-mail]. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.