Field Operations Regional Manager - Mid Central Region Territory

Adaptec Solutions; Des Moines (IA); On-site; USD 125,000 - 140,000; Full time

Job summary

A leading field service provider is seeking a Field Operations Regional Manager for the Mid Central Region. You will lead logistics operations, manage a team of technicians, and drive a world-class customer experience. This role requires a minimum of five years of field service management experience and technical expertise in automated material handling systems. With up to 75% travel requirements, candidates should be based in the region. Strong leadership and communication skills are essential, along with a technical degree or equivalent experience.

Qualifications

• Minimum five years related industrial field service experience required.
• At least 2 years leading technical teams.
• Field based experience is strongly encouraged.

Responsibilities

• Lead day-to-day field operations ensuring high-quality service execution.
• Serve as the technical escalation point providing diagnostics and support.
• Maintain visibility into active service activities and responsibilities.

Skills

Field service operations understanding

Customer requirements awareness

Technician development skills

Proficiency in Microsoft Office

Deep technical knowledge of material handling equipment

Excellent communication skills

Strong analytical skills

Problem-solving skills

Education

Two-year technical degree in Automation Maintenance, Electrical Technology, Mechanical Technology

Tools

Microsoft Office

ERP systems

Job description

Overview

Position: Field Operations Regional Manager - Mid Central Region Territory

Location: Candidates should be located in or near: Des Moines, IA; Wichita, KA; Minneapolis, MN; Oklahoma City, OK; Lincoln, NE or Kansas City, MS

Territory: SD, IA, KS, MN, MO, ND, NE, OK

Employment Type: Full time

Compensation: 125,000-140,000/yr. base salary + bonus

Travel: Up to 75% travel, most travel is within home territory, however occasional travel is required outside of home territory including to company HQ.

Manages Others: Yes position includes 8-10 reports based on territory

Education: Two-year technical degree in Automation Maintenance, Electrical Technology, Mechanical Technology, is preferred, HSD/GED is required.

Experience: Minimum five years working with material handling systems such as conveyors, hoists, cranes, palletizers, robotics, or related automated equipment. Minimum five years working with material handling systems such as conveyors, hoists, cranes, palletizers, robotics, or related automated equipment. At least 2 years leading related technical teams.

About This Opportunity:

Reporting to the Director of Field Operations, this role is the operational backbone of your assigned territory. As a Regional Field Service Manager, you’re not just running a team - you’re shaping the customer experience, developing our technicians, and stepping in hands-on when the job demands it. Think 70 percent leadership, 30 percent boots-on-the-ground technical support.

This role must be based within the region you lead. You’ll serve as the primary point of accountability for service execution, technician performance, safety culture, and customer satisfaction across your territory.

You’ll directly manage the Field Operations Technicians assigned to your region, working cross-functionally with Field Operations leadership, Strategic Accounts, and National Accounts to keep a pulse on upcoming work, in-progress projects, customer escalations, and new service opportunities. You’ll also collaborate closely with other Regional Managers to share resources and ensure optimal utilization across the network.

Your focus areas include:

• Leading the operational execution of field service within your region
• Building and sustaining a world-class customer experience
• Coaching and developing technicians, including identifying training needs
• Providing hands-on technical leadership at key customer sites
• Driving a culture of safety and accountability across your team

What You’ll Do:

Leadership & Team Management

• Lead day-to-day field operations within your assigned territory, ensuring high-quality and timely service execution.
• Coach, mentor, and support the development of Field Operations Technicians, including performance management, skills development, and readiness for complex customer work.
• Partner with HR and the Training team to continuously strengthen technician onboarding, upskilling, and curriculum effectiveness.
• Participate in interviewing and selecting candidates for open technician roles to ensure high-quality hiring decisions.
• Manage timecards, PTO approvals, and scheduling to maintain continuous customer coverage and team utilization goals.

Technical Leadership

• Serve as the technical escalation point for your region, providing hands-on troubleshooting, diagnostics, and support when needed.
• Assist new or developing technicians at customer sites to build confidence, accelerate readiness, and reinforce best practices.
• Ensure technicians have the tools, resources, and training needed to execute work safely and effectively.

Customer Experience & Territory Management

• Maintain visibility into all active service activities within your territory, especially down-equipment situations, ensuring rapid response and proactive communication.
• Act as a primary liaison for customer meetings, escalations, site visits, inspections, and service reviews.
• Support administrative staff by providing accurate details needed for quotes related to training, repairs, inspections, and PM services.
• Collaborate with other Regional Field Managers to share technicians and resources across territories as workload and customer needs shift.

Safety Leadership

• Drive a safety-first culture by leading safety meetings, delivering toolbox talks, and submitting weekly Safety Observation Reports (SORs).
• Ensure all technicians remain compliant with customer-specific safety requirements and internal safety protocols.

Operational Excellence

• Maintain team utilization above 85 percent while balancing customer expectations and technician workload.
• Monitor field performance metrics, customer feedback, and service trends to identify improvement opportunities.
• Ensure accurate documentation, reporting, and communication across all service activities.

What You Bring

REQUIREMENTS

• Minimum five years of related industrial field service experience required (electro-mechanical troubleshooting and repair, electrical system troubleshooting and repair, automation troubleshooting and repair).
• Two-year technical degree in Automation Maintenance, Electrical Technology, Mechanical Technology, is preferred, HSD/GED is required.
• At least 2 years leading related technical teams
• Strong background training or developing technical employees, including leading complex or multi-system projects.
• Minimum five years working with material handling systems such as conveyors, hoists, cranes, palletizers, robotics, or related automated equipment.
• Field based experience is strongly encouraged

SKILLS & CHARACTERISTICS

• Strong understanding of field service operations, customer requirements, and technician development needs.
• Proficiency in Microsoft Office and experience using ERP systems and standard reporting tools.
• Deep technical knowledge of material handling equipment, preventive maintenance, OSHA requirements, and troubleshooting best practices.
• Able to read and interpret schematics, drawings, specs, and work instructions.
• Excellent communication skills with ability to support, challenge, and coach diverse teams.
• Strong analytical, decision-making, conflict-resolution, and problem-solving skills.
• Highly organized with the ability to manage multiple priorities in a fast-moving field environment.
• Detail oriented and committed to maintaining accurate documentation and training records.