Regional Experience Leader—Multi-Office Portfolio

H&R Block; Cayce (SC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Opportunities for advancement

Job summary

H&R Block seeks a proactive Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently high-quality client experience and strong operational execution across locations.

You will lead Tax Professionals and Client Service Professionals, coaching them to anticipate client needs, provide expert guidance, and build a welcoming, confident office presence. Travel between offices is expected to maintain in-person leadership.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management.
• Experience traveling between offices to maintain in-person presence.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.

Skills

Leadership

Client-centric mindset

Coaching & development

Multi-unit operations

Analytical thinking

Travel readiness

Communication skills

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks a proactive Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently high-quality client experience and strong operational execution across locations.

You will lead Tax Professionals and Client Service Professionals, coaching them to anticipate client needs, provide expert guidance, and build a welcoming, confident office presence. Travel between offices is expected to maintain in-person leadership.