Regional Experience Leader — Multi-Office

H&R Block; Naugatuck (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices and deliver a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive business results.

You will own office readiness, staffing, facilities, compliance, and day-to-day operations while traveling frequently to maintain in-person presence across locations.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit environment with performance accountability.
• Strong client-centric mindset with consultative service experience.
• Willingness and ability to travel frequently between offices.

Responsibilities

• Ensure consistent, high-quality client experience across 4–6 offices.
• Coach Tax Professionals and Client Service Professionals for top performance.
• Implement new client experience processes and tools with hands-on leadership.
• Oversee staffing, facilities, compliance, and daily operations across locations.
• Monitor metrics and drive revenue, growth and operational results.

Skills

Leadership

Coaching

Strategy

Data analysis

Communication

Travel readiness

Education

Bachelor’s degree

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices and deliver a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive business results.

You will own office readiness, staffing, facilities, compliance, and day-to-day operations while traveling frequently to maintain in-person presence across locations.