Regional Experience Leader - Multi-Office Retail

H&R Block, Inc.; West Valley City (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 offices, driving a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with in-office leadership to align priorities and improve business results. You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations while traveling between offices and

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in a multi-unit retail/service/operations environment with performance accountability.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing operations across locations.
• Experience leading through change and adopting new processes.
• Ability to prioritize across multiple locations and exercise independent judgment.
• Experience with facilities, staffing, and compliance operations.
• Strong communication and problem-solving skills, including handling escalations.

Responsibilities

• Own consistent delivery of consultative client experience across 4–6 offices with discipline.
• Evaluate execution quality and client impact across locations and drive improvements.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals for consistent performance.
• Provide coaching based on observed data and real-time feedback to strengthen teams.
• Identify patterns across offices, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics, identify trends, and implement actions to improve results and retention.
• Ensure daily operations across offices, including staffing, scheduling, and compliance.
• Manage office and workforce readiness, including recruiting and onboarding for seasonal demand.

Skills

Leadership

Coaching

Client-centric

Data interpretation

Communication

Strategic oversight

Multi-site management

Education

Bachelor's degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 offices, driving a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with in-office leadership to align priorities and improve business results. You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations while traveling between offices and