Regional Experience Leader – Multi-Office Ops

H&R Block

Omaha (NE)

On-site

USD 95,000 - 130,000

Full time

8 days ago

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Job summary

H&R Block seeks an Area Experience Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business results with hands-on leadership.

Travel between offices is required to maintain in-person presence and ensure staffing, facilities, and compliance meet standards.

Qualifications

Bachelor’s degree in a related field or equivalent experience.
3+ years leading teams in multi-unit retail, service, or operations.
Strong client-centric mindset with consultative experience.
Proven ability to coach, develop, and hold teams accountable.
Experience driving business and financial results while managing day-to-day operations across locations.

Responsibilities

Own consistent delivery of the client experience across 4-6 offices.
Evaluate execution quality and client impact across locations.
Drive adoption of new client experience processes and tools.
Lead Tax Professionals and Client Service Professionals with clear expectations.
Provide coaching based on observed behaviors and performance outcomes.
Identify patterns across offices and address performance gaps.
Own revenue, growth, and operational performance across offices.
Monitor metrics and implement actions to improve results.
Ensure daily operations including staffing, scheduling, and compliance.