Regional Experience Leader, Multi-Office

H&R Block, Inc.; Virginia Beach (VA); On-site; USD 54,000 - 64,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business results across locations. This onsite leadership role requires strong communication, change management, and the ability to travel between offices to maintain in-person presence and support seasonal demand, while delivering excellent

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3+ years leading teams in a multi‑unit retail, service, or operations environment.
• Strong client‑centric mindset and leadership ability.
• Ability to travel frequently between offices to maintain presence.
• Experience with facilities, staffing, or compliance.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behaviors and performance.
• Own office readiness and day‑to‑day operations across offices.
• Monitor performance metrics and drive improvements.

Skills

Leadership

Coaching

Client experience

Data interpretation

Change management

Facilities management

Communication

Labor management

Education

Bachelor’s degree in a related field or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business results across locations. This onsite leadership role requires strong communication, change management, and the ability to travel between offices to maintain in-person presence and support seasonal demand, while delivering excellent