Regional Experience Leader, Multi-Office

H&R Block; Magnolia (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Travel opportunities

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering consistent, high-quality client experiences and overseeing staffing, facilities, and compliance. You will coach Tax Professionals and Client Service Professionals, align priorities with business results, and lead performance across locations.

You’ll travel frequently to maintain in-person leadership, drive process adoption, and build high-performing teams focused on client outcomes and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading multi-unit teams with accountability for performance outcomes.
• Strong client-centric mindset with consultative client experience.
• Proven ability to drive business results across multiple locations.
• Experience leading through change and process adoption.
• Ability to travel frequently between offices.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Skills

Leadership

Client-centric

Multi-unit leadership

Operational excellence

Data analysis

Communication

Change management

Travel readiness

Education

Bachelor’s degree

Tools

Workforce management systems

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering consistent, high-quality client experiences and overseeing staffing, facilities, and compliance. You will coach Tax Professionals and Client Service Professionals, align priorities with business results, and lead performance across locations.

You’ll travel frequently to maintain in-person leadership, drive process adoption, and build high-performing teams focused on client outcomes and