Regional Experience Leader - Multi-Office Teams

H&R Block; Homewood (IL); On-site; USD 59,000 - 74,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals to anticipate client needs and deliver expert guidance.

As a hands-on leader, you will balance strategic oversight with in-office presence, drive staffing, facilities, compliance, and day-to-day operations, and travel regularly to maintain leadership across

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years leading teams in multi-unit retail/service/operations with accountable results.
• Strong client-centric mindset with consultative experience.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices with consistent standards.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools and behaviors.
• Lead and coach Tax Professionals and Client Service Professionals for consistent performance.
• Provide coaching based on observed behaviors and performance data.
• Identify patterns, address gaps, and develop bench strength for high-potential talent.
• Own revenue, growth, and business outcomes across offices.
• Monitor metrics and implement actions to improve results, acquisition and retention.
• Ensure daily operations across offices including staffing, scheduling, and compliance.
• Oversee office readiness: facilities, equipment, supplies, recruiting, onboarding for seasonal demand.

Skills

Team leadership

Client-centric mindset

Coaching teams

Operational execution

Financial results

Education

Bachelor's degree

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals to anticipate client needs and deliver expert guidance.

As a hands-on leader, you will balance strategic oversight with in-office presence, drive staffing, facilities, compliance, and day-to-day operations, and travel regularly to maintain leadership across