Regional Director of Service Operations, Commercial Roofing

Holland Roofing Services; Dallas (TX); Sur place; USD 150 000 - 220 000; Plein temps

Résumé du poste

Holland Roofing Services is seeking a Regional Director of Service Operations to guide a field-driven operation across our commercial roofing portfolio. You will be in the market daily, stewarding growth, safety, and service excellence while reporting to leadership and building key client partnerships.

Your impact includes expanding accounts, coaching a high-performing team, owning the P&L, forecasting, and driving efficiency across service delivery.

Qualifications

• 5+ years leading operations, sales, or profit-center teams with revenue growth.
• Strong budget, KPI forecasting and financial accountability.
• Excellent communication and problem-solving skills.
• Field-based leadership with customer-site experience.

Responsabilités

• Lead regional service operations to balance growth, service excellence, and financial discipline.
• Own the P&L, budget, forecast, and profitability improvement.
• Build and mentor a high-performing field team.
• Develop long-term customer partnerships and drive repeat business.
• Monitor KPIs and implement process improvements.

Connaissances

Strategic leadership

Revenue growth

P&L management

Team coaching

Stakeholder management

Field operations

Forecasting

Customer relationship

Description du poste

Lead a Regional Service Business with Real Field ImpactImagine your first 90 days: you’ve met every key customer, ridden along to active service calls, reviewed the P&L, and rallied a capable team around a clear plan to grow revenue, strengthen relationships, and sharpen execution. You’re out in the market most days—on roofs, in yards, and across customer sites—while returning home most nights. You own the results, and your decisions move the needle.The RoleAs Regional Director of Service Operations for our commercial roofing business, you will steer a field-driven operation that balances growth, service excellence, and disciplined financial management. You’ll build long-term partnerships, scale a high-performing team, and drive a winning strategy across your territory.Your ImpactAccelerate growth: Expand existing accounts and open new doors through thoughtful business development and proactive relationship management.Coach a winning team: Lead, mentor, and hold your service organization accountable for safety, quality, responsiveness, and customer satisfaction.Own the P&L: Budget, forecast, and manage profitability while executing strategic plans that improve efficiency and margin.Strengthen partnerships: Collaborate with customers, suppliers, and internal stakeholders to create durable value and repeat business.Optimize performance: Track KPIs, refine processes, and deploy improvements that lift productivity and service delivery.Build the bench: Recruit, develop, and retain top talent; cultivate a culture of accountability and continuous improvement.Win the market: Identify trends and opportunities; launch initiatives that enhance our competitive position.A Day in the FieldStart with a tailgate safety brief, visit two client sites to scope service work, check in with the service coordinator on scheduling, review open quotes and invoices, and end the day with a pipeline call to align on targets. Expect day trips within driving distance of your territory—most nights you’ll sleep in your own bed.What You Bring5+ years leading operations, sales, business development, branch management, or profit-center teams—with a track record of revenue growth and performance management.Comfort owning budgets, KPIs, and financial outcomes; adept at planning and forecasting.Relationship-first leadership style with clear communication and problem-solving skills.Experience in service-based, construction, industrial, manufacturing, distribution, or facility services environments is a plus (not required).Technical Fluency That Helps You WinValid driver’s license and field leadership experienceTeam supervision and people managementOutside sales and account expansionVendor and supplier managementScheduling and coordinationInvoicing and job-cost awarenessRoofing systems knowledge: Built-Up Roofing, Coatings, EPDM, PVC, TPOSafety certifications: OSHA 10, OSHA 30Why You’ll Love It HereRun and grow a business with visible impact on company results.Direct access to executive leadership and a voice in strategy.A team culture grounded in integrity, accountability, and improvement.Competitive pay package with base, performance incentives, and benefits.Real career advancement in a respected, growing organization.Field ExpectationsThis is a field-first position. Work is performed primarily at customer and job sites across your region. You’ll be based within driving distance of the area you serve, with frequent day trips and most evenings at home.