Regional Director of Client Relations & Operations

FirstService Residential; Tampa (FL); Presencial; USD 140 000 - 200 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401k with company match

Paid holidays

Resumo da oferta

FirstService Residential is seeking a Regional Director to strategically manage client relationships and drive loyalty, profitability, and long-term retention. You will lead a team of community managers delivering premier property management services with a strong emphasis on customer service.

Ideal candidates bring 5–7 years in property management or related fields, a business background, and relevant certifications.

Qualificações

• Bachelor's degree in business or related field.
• 5–7 years' experience in property management, construction or hospitality preferred.
• CCAM or CAI certification strongly desired.

Responsabilidades

• Attracts, develops, and retains a diverse team of managers.
• Provides coaching and career path development for associates.
• Influences and mentors community managers and tracks performance.
• Manages client contracts and renewals to grow profitability.
• Builds and executes client relationship plans and delivers high-quality service.

Conhecimentos

Leadership

Relationship management

Communication

Strategic planning

Problem solving

Team development

Time management

Formação académica

Bachelor's degree in business or related field

Ferramentas

CRM systems

Descrição da oferta de emprego

FirstService Residential is seeking a Regional Director to strategically manage client relationships and drive loyalty, profitability, and long-term retention. You will lead a team of community managers delivering premier property management services with a strong emphasis on customer service.

Ideal candidates bring 5–7 years in property management or related fields, a business background, and relevant certifications.