Emergency Mitigation & Restoration Coordinator

Thomasville Restoration; Arbutus (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

Thomasville Restoration is seeking a Specialty Services Coordinator to keep jobs organized, coordinate with customers, field teams, vendors, adjusters, and internal departments, ensuring projects progress smoothly.

You will help prepare data, schedule services, and communicate with homeowners and partners, while maintaining strong relationships and staying detail-focused in a fast-paced restoration environment.

Qualifications

• 5 years of progressive work experience.
• 2 years as coordinator/administrator in restoration.
• Willing to overnight and weekend on-call rotation.
• Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.
• Fluent in English; Spanish is a strong plus.
• Knowledge of DASH, Xactimate, AlacNet, Contractor Connection and Alacrity.
• Able to work independently in a fast-paced, team-oriented office environment.

Responsibilities

• Receive new job assignments and set them up in DASH.
• Coordinate with customers, departments, vendors, and adjusters to obtain approvals and schedule services.
• Monitor assigned job files and assist with expediting job completion.
• Communicate and assist with the field team on assigned files.
• Complete regular job audits to ensure data is entered correctly and files are compliant.
• Ensure job files are complete and organized for estimators to perform preliminary and final estimates.
• Track jobs, approvals, and required information throughout the restoration process.
• Communicate with homeowners, insurance adjusters, coworkers, and other partners throughout the job.
• Problem-solve when conflicts arise, including scheduling and customer satisfaction concerns.
• Maintain strong working relationships with customers and internal and external partners.
• Perform general office duties, including drafting correspondence and creating reports.
• Support coordination and administrative needs of the Specialty Services team.

Skills

Communication skills

Problem-solving

Negotiation

Multitasking

Teamwork

Tools

DASH

Xactimate

AlacNet

Contractor Connection

Alacrity

Job description

Thomasville Restoration is seeking a Specialty Services Coordinator to keep jobs organized, coordinate with customers, field teams, vendors, adjusters, and internal departments, ensuring projects progress smoothly.

You will help prepare data, schedule services, and communicate with homeowners and partners, while maintaining strong relationships and staying detail-focused in a fast-paced restoration environment.