Regional Director, Collision Repair Operations

Puget Collision; Salem (OR); On-site; USD 120,000 - 150,000; Full time

Job summary

Puget Collision is seeking a Regional Director of Operations for Collision Repair in Salem, OR. You will oversee the results of multiple collision repair facilities, ensure DRP compliance, and act as the client liaison for performance and issue resolution.

You will lead a high-energy team, drive profitability, and coordinate with General Managers to meet regional goals. The role requires up to 80% travel and strong leadership capabilities.

Qualifications

• 15 years business and/or Leadership experience, including management of an autobody repair shop.
• Leadership skills for motivation of team members, resolving conflicts, and making smart/challenging decisions.
• Strong analytical skills for problem identification and objection resolution.
• Ability to create and manage business plans and adjust strategies based on reporting metrics.
• Ability to create ideas and strategies and execute to completion.
• Exceptional verbal and written communication skills.
• Experience in Microsoft Office including Word, Excel and PowerPoint preferred.
• Actively manage time and schedule to adequately cover assigned territory in a time-efficient manner.
• This position requires up to 80% travel within the assigned region.

Responsibilities

• Meet or exceed sales and EBITDA profit plan per budget at all centers in assigned region.
• Educate & manage sales mix and margin management with expense control.
• Review location performance against goals with General Managers and provide feedback.
• Conduct monthly operating reviews with all General Managers within the region.
• Manage sales and key performance metrics at all locations and implement programs to support.
• Conduct audits and performance reviews within the region to ensure processes and compliance.
• Ensure customer satisfaction by managing customer care standards and resolving concerns.
• Promote, develop, and function as a liaison for Dealer/Fleet accounts for performance and compliance.
• Recruit, interview, and hire new team members for the region and provide recurrent training.

Skills

Leadership

Analytical skills

Communication

Strategic thinking

Time management

Tools

MS Office

Job description

Puget Collision is seeking a Regional Director of Operations for Collision Repair in Salem, OR. You will oversee the results of multiple collision repair facilities, ensure DRP compliance, and act as the client liaison for performance and issue resolution.

You will lead a high-energy team, drive profitability, and coordinate with General Managers to meet regional goals. The role requires up to 80% travel and strong leadership capabilities.