Regional Director, Branch Experience & Growth

Sunward Federal Credit Union; Albuquerque (NM); On-site; USD 120,000 - 180,000; Full time

Job summary

Sunward Federal Credit Union seeks a Regional Director of Branching to lead a network of up to 20 branches, delivering outstanding member service and driving growth by guiding branch managers in business plans and staffing. The role emphasizes coaching, performance management, and cross-functional collaboration.

The position requires hands-on leadership in-branch, fostering a culture of engagement and continuous improvement while ensuring operational excellence and alignment with Sunward’s

Responsibilities

• Oversee daily production and performance of up to 20 locations.
• Provide coaching, mentorship, and performance evaluations for branch staff.
• Collaborate with HR/OD to recruit, onboard, and retain talent.
• Ensure world-class member service and adherence to Sunward standards.
• Develop and implement branch performance objectives and budgets.

Job description

Sunward Federal Credit Union seeks a Regional Director of Branching to lead a network of up to 20 branches, delivering outstanding member service and driving growth by guiding branch managers in business plans and staffing. The role emphasizes coaching, performance management, and cross-functional collaboration.

The position requires hands-on leadership in-branch, fostering a culture of engagement and continuous improvement while ensuring operational excellence and alignment with Sunward’s