Regional Director, Retail Delivery: Lead Branch Growth

Kids for the Future; Dover (NH); On-site; USD 109,000 - 136,000; Full time

Benefits offered by this job

401(k) with Employer Match & Profit Sh

Comprehensive Medical, Dental & Vision

Job summary

Lighthouse Credit Union in the United States seeks a Director, Retail Delivery to oversee a multi-branch region, lead Branch Managers, and translate retail strategy into high-quality member experiences.

You will use data, market insights, and cross-functional partnerships to drive growth, improve performance, and ensure profitability while embodying the member-first philosophy of the organization.

Qualifications

• Bachelor’s degree in business administration, finance, or a related field, or an equivalent combination of education and experience.
• Seven or more years of progressive experience in retail banking, branch operations, financial services, or a comparable performance-driven service environment.
• Three or more years of leadership experience overseeing managers, multiple branches, or multi-site operations.
• Demonstrated success leading sales, service, operations, staffing, performance management, business development, and financial results.
• Working knowledge of retail banking regulations, BSA/AML requirements, operational controls, audit expectations, and branch safety and security standards.

Responsibilities

• Provides leadership and oversight for sales, service, operational, staffing, scheduling, safety, security, and member experience performance across assigned branches.
• Ensures Branch Managers maintain sound operations and comply with Credit Union policies, regulatory requirements, risk controls, audit standards, and established procedures.
• Reviews staffing models, member feedback, complaints, escalations, and repeat contacts to identify operational or service gaps and direct corrective action.
• Partners with Branch Managers to maintain lobby readiness, manage member wait times, ensure appropriate workforce coverage, and uphold facility and brand standards.
• Promotes continuous improvement by identifying process gaps and partnering with the VP, Community Banking and cross-functional leaders to implement sustainable solutions.
• Ensures assigned branches achieve passing or satisfactory audit results and promptly remediate identified findings.
• Coordinates responses to significant operational issues and escalations, balancing positive member outcomes, risk management, and business performance.

Skills

Leadership

Strategic thinking

Financial analysis

Communication

People management

Education

Bachelor’s degree in business administration, finance, or related field

Tools

Microsoft Office

Job description

Lighthouse Credit Union in the United States seeks a Director, Retail Delivery to oversee a multi-branch region, lead Branch Managers, and translate retail strategy into high-quality member experiences.

You will use data, market insights, and cross-functional partnerships to drive growth, improve performance, and ensure profitability while embodying the member-first philosophy of the organization.