Regional Delivery Operations Leader

Boston FAM; West Allis (WI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Development opportunities

ESOP

Paid Time Off

Birthday off with pay

Educational Reimbursement

401K with company match

Health, Life, Dental, and Vision

Disability insurance

Wellness program

Community involvement

Job summary

BostonFAM is seeking a Regional Operations Manager to supervise daily delivery operations at the West Allis distribution center, ensuring safety, quality, and efficiency. Lead cross-functional teams, monitor performance, and drive continuous improvement across departments to enhance the customer experience.

You will develop staff, enforce FMCSA/DOT compliance, and collaborate with Sales, Purchasing, and Operations to optimize routes and reduce incidents and losses.

Qualifications

• High School Diploma required.
• 3+ years of experience in delivery operations management.
• Strong verbal and written communication skills.
• Excellent coaching, guiding, and employee development skills.
• Proficiency in Microsoft Office Suite.
• The ability to drive a non-CDL commercial box truck 26' in length.

Responsibilities

• Oversee the daily operations of delivery teams ensuring safety, quality, efficiency, and exceptional customer service.
• Ensure compliance with company policies and FMCSA/DOT guidelines for commercial motor vehicle operations.
• Continuously monitor delivery routes to maximize efficiency, address opportunities as they arise, and maintain strong on-time performance.
• Investigate delivery-related incidents, including property damage, vehicle accidents, and injuries, and implement appropriate corrective actions.
• Maintain accurate inventory records by auditing compliance with established processes.
• Ensure delivery trucks and service vehicles are serviced at appropriate intervals and maintained in clean condition, both internally and externally.
• Train and develop employees by providing guidance on safety, quality standards, operational procedures, and customer interactions.
• Collaborate with Customer Experience, Sales, Purchasing, and Operations to ensure seamless operations and customer satisfaction.
• Make recommendations to the VP of Operations regarding programs and initiatives that improve operational performance.
• Develop and direct programs designed to maintain cost-effective operations.
• Track and report key performance metrics for delivery, furniture service, and store warehouse operations.
• Promote new methods and processes to reduce damage to products, equipment, and facilities.
• Conduct team and departmental meetings to ensure employees understand departmental issues and remain aligned with company goals and objectives.

Skills

Delivery operations management

Team leadership

Coaching and employee development

Communication

Microsoft Office Suite

Safety compliance

FMCSA/DOT guidelines

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

BostonFAM is seeking a Regional Operations Manager to supervise daily delivery operations at the West Allis distribution center, ensuring safety, quality, and efficiency. Lead cross-functional teams, monitor performance, and drive continuous improvement across departments to enhance the customer experience.

You will develop staff, enforce FMCSA/DOT compliance, and collaborate with Sales, Purchasing, and Operations to optimize routes and reduce incidents and losses.