Delivery Operations Manager: Lead Teams & Drive Efficiency

Amazon.com Services LLC; Fall River (MA); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC is seeking an Operations Manager in Fall River, MA to lead a mixed team of salaried and hourly staff. You will drive safety, quality, productivity, and on-time delivery by applying data-driven decisions and cross-functional collaboration.

You will mentor teams, manage large-scale projects, and balance workloads while navigating varied shift schedules and physically demanding requirements in a dynamic fulfillment environment.

Qualifications

• 3 years of employee and performance management experience.
• Bachelor’s degree or equivalent, or 2 years Amazon experience.
• Flexibility to work weekends, nights, and holidays.

Responsibilities

• Support, mentor, and motivate salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, HR to meet objectives.
• Lift up to 49 pounds and stand/walk up to 12 hours.

Skills

Leadership

Data-driven decisions

Safety & Quality focus

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC is seeking an Operations Manager in Fall River, MA to lead a mixed team of salaried and hourly staff. You will drive safety, quality, productivity, and on-time delivery by applying data-driven decisions and cross-functional collaboration.

You will mentor teams, manage large-scale projects, and balance workloads while navigating varied shift schedules and physically demanding requirements in a dynamic fulfillment environment.