Regional Customer Success Leader

Zetron; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Zetron is seeking a Regional Manager, Customer Success to drive value for customers across the US region. You will own post-delivery relationships, monitor health, and coordinate cross-functional teams to ensure satisfaction and renewal success.

The role requires building trusted relationships with customer stakeholders, driving adoption, and identifying expansion opportunities in a hands-on CS environment. Travel up to 75% is expected.

Qualifications

• 4+ years in CS/Account Management in public safety or critical communications.
• Experience managing customer relationships with proactive outreach & adoption support.
• Experience with enterprise software and complex technology solutions.
• Familiarity with CRMs and CS platforms (Zoho CRM/Desk, Salesforce, Gainsight).
• Experience renewing maintenance/service contracts and upgrades.

Responsibilities

• Manage a portfolio of regional customer accounts and be the post-delivery contact.
• Build trusted relationships with operational, technical, and business contacts.
• Drive proactive engagement with check-ins, reviews, and account planning.
• Monitor health signals, renewal timelines, and adoption indicators.
• Support renewals with CS Operations, Sales, and Finance.
• Identify upsell and expansion opportunities aligned with customer needs.
• Partner with Sales to pursue expansion with customer context.
• Coordinate with Support, Product, and Engineering to resolve issues.
• Capture customer feedback to inform product and roadmap.
• Support customer advocacy and referenceability.

Skills

Customer Success

Account Management

Stakeholder management

Communication

Cross-functional collaboration

Tools

Zoho CRM

Zoho Desk

Salesforce

Gainsight

Job description

Zetron is seeking a Regional Manager, Customer Success to drive value for customers across the US region. You will own post-delivery relationships, monitor health, and coordinate cross-functional teams to ensure satisfaction and renewal success.

The role requires building trusted relationships with customer stakeholders, driving adoption, and identifying expansion opportunities in a hands-on CS environment. Travel up to 75% is expected.