Global Customer Success Manager — Cross‑Border SaaS

Zonos; Saint George (UT); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Relocation assistance

Quarterly bonus

Medical, Dental, Vision, Life - 100% -

Paid parental leave

401k retirement plan with companymatch

4 weeks of vacation

Employee Assistance Program

5 year anniversary PTO

Snacks and drinks

Weekly company lunch

Job summary

Zonos is hiring a Customer Success Manager to be a trusted partner our customers can count on. You'll own the relationship end to end — answering questions across phone, email, and chat, digging into technical issues until they're actually resolved.

You'll also be their voice internally, bringing what you hear back to Sales, Product, and Engineering. The role sits at the intersection of people skills and technical depth.

Qualifications

• Experience in customer success or SaaS environment.
• Strong written and verbal communication skills.
• Ability to diagnose and troubleshoot software issues.

Responsibilities

• Act as a trusted consultant to help customers get the most out of Zonos products and have a great experience at every touchpoint.
• Serve as the primary contact for inquiries, concerns, and technical issues via phone, email, chat, etc.
• Create customer advocacy by delivering and demonstrating value.
• Diagnose and troubleshoot software-related issues, taking ownership through to resolution.
• Create helpful customer-facing and internal documentation, including walkthrough videos.
• Collaborate with Sales, Product, and Engineering to share feedback and support product improvements.
• Proactively engage with existing customers to ensure ongoing satisfaction and explore upsell opportunities.

Skills

Customer success

SaaS

Cross-functional collaboration

Job description

Zonos is hiring a Customer Success Manager to be a trusted partner our customers can count on. You'll own the relationship end to end — answering questions across phone, email, and chat, digging into technical issues until they're actually resolved.

You'll also be their voice internally, bringing what you hear back to Sales, Product, and Engineering. The role sits at the intersection of people skills and technical depth.