Regional Customer Experience & Scheduling Specialist

National Seating & Mobility, Inc.; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

National Seating & Mobility, Inc. is seeking a Regional Customer Service Representative to support local branches and clients. The role involves handling high-volume calls, coordinating deliveries and repairs, and ensuring accurate data entry and documentation.

The position emphasizes strong communication, organization, and reliability, with opportunities to stay informed on company policies and procedures and to participate in ongoing training as directed by regional leadership.

Qualifications

• High School Diploma or GED required.
• Strong communication and organizational skills.
• Experience in customer service preferred.

Responsibilities

• Provide customer service assistance to local branch managers and clients; resolve issues promptly.
• Answer phone calls and manage inquiries professionally; coordinate follow-up with clients and caregivers.
• Schedule client deliveries, evaluations, and repairs in cooperation with branch staff.
• Enter data, verify client information, and maintain accurate documentation.
• Maintain attendance, learn policies, and follow leadership directions.

Skills

Customer service

Communication skills

Phone handling

Organizational skills

Education

High School Diploma or GED

Job description

National Seating & Mobility, Inc. is seeking a Regional Customer Service Representative to support local branches and clients. The role involves handling high-volume calls, coordinating deliveries and repairs, and ensuring accurate data entry and documentation.

The position emphasizes strong communication, organization, and reliability, with opportunities to stay informed on company policies and procedures and to participate in ongoing training as directed by regional leadership.