Client Care Specialist - Centralized Support

National Seating & Mobility; Chattanooga (TN); On-site; USD 18,000 - 23,000; Full time

Job summary

National Seating & Mobility seeks a customer service role focused on inbound calls and client inquiries. You will respond professionally, provide order status updates, and coordinate with clinicians, caregivers, and branch staff to keep processes moving smoothly.

The position emphasizes accurate data entry, adherence to NSM policies, and maintaining consistent attendance in a professional office environment.

Qualifications

• High School Diploma or GED is required.
• Strong communication skills are essential for professional caller interactions.
• Proficiency with computer systems and data entry is necessary.
• Able to stay organized and manage multiple inquiries efficiently.
• Customer-oriented mindset with focus on service quality.

Responsibilities

• Answers phone calls and manages inquiries in a helpful, professional manner.
• Communicates with clients, clinicians and caregivers to provide order status.
• Completes follow-up calls efficiently and professionally.
• Coordinates with staff to schedule evaluations, deliveries and repairs.
• Performs data entry and documents handling; maintains records accurately.
• Maintains regular, predictable attendance.

Skills

Communication Proficiency

Organizational Skills

Customer Focus

Computer Proficiency

Education

High School Diploma or GED

Job description

National Seating & Mobility seeks a customer service role focused on inbound calls and client inquiries. You will respond professionally, provide order status updates, and coordinate with clinicians, caregivers, and branch staff to keep processes moving smoothly.

The position emphasizes accurate data entry, adherence to NSM policies, and maintaining consistent attendance in a professional office environment.