Regional Customer Experience Director

The Everest Search Group; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

The Everest Search Group is looking for a Director of Customer Service based in Houston, Texas. In this role, you will lead a dedicated customer service team, driving performance and operational excellence. You will be responsible for overseeing departmental goals and ensuring continuous improvement in customer service processes.

The ideal candidate must have a BS or MS degree and a minimum of 10 years of management experience. Strong leadership skills, adaptability, and a results-oriented mindset are essential for success in this pivotal position.

Qualifications

• 10+ years of management and leadership experience.
• Strong operational management, consulting, and process improvement skills.
• Ability to thrive in high-pressure environments.

Responsibilities

• Lead customer service team to meet departmental objectives.
• Develop and manage annual and quarterly department goals.
• Promote a culture of operational excellence and process improvement.

Skills

Management experience

Operational management

Project management

Process improvement

People-oriented

Adaptability

Achievement-oriented

Autonomy

Education

BS or MS degree in a related field

Job description

The Everest Search Group is looking for a Director of Customer Service based in Houston, Texas. In this role, you will lead a dedicated customer service team, driving performance and operational excellence. You will be responsible for overseeing departmental goals and ensuring continuous improvement in customer service processes.

The ideal candidate must have a BS or MS degree and a minimum of 10 years of management experience. Strong leadership skills, adaptability, and a results-oriented mindset are essential for success in this pivotal position.