Director of Customer Experience - Scale Service Excellence

PSS Cross Country Infrastructure Solutions; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

PPO Medical & Dental Plans

Vision Insurance

401(k) with Company Match

Job summary

PSS Cross Country Infrastructure Solutions is seeking a Director of Customer Experience in Houston, Texas. This role is pivotal in developing and executing a customer experience strategy that emphasizes responsiveness, accountability, and service excellence across multiple branches.

The ideal candidate will have over 7 years of leadership experience in industrial distribution or related environments, with a strong focus on operational improvements and customer retention strategies.

This position offers comprehensive benefits, including medical, dental, and a generous 401(k) with company match.

Qualifications

• 7+ years of leadership experience in industrial distribution, supply chain, customer operations.
• Experience in building scalable processes and training programs.
• Strong understanding of branch operations and customer-facing workflows.

Responsibilities

• Develop and implement a company-wide customer experience strategy.
• Standardize customer experience expectations across branches.
• Drive consistency in responsiveness and communication.

Skills

Leadership

Customer operations

Analytical skills

Communication

Education

Bachelor’s degree preferred

Tools

ERP systems

Performance metrics development

Job description

PSS Cross Country Infrastructure Solutions is seeking a Director of Customer Experience in Houston, Texas. This role is pivotal in developing and executing a customer experience strategy that emphasizes responsiveness, accountability, and service excellence across multiple branches.

The ideal candidate will have over 7 years of leadership experience in industrial distribution or related environments, with a strong focus on operational improvements and customer retention strategies.

This position offers comprehensive benefits, including medical, dental, and a generous 401(k) with company match.