Real Estate Customer Experience Leader

Sky Real Estate Professionals; Houston (TX); On-site; USD 87,000 - 169,000; Full time

Job summary

A leading real estate firm in Houston, TX is seeking a Customer Service Manager to oversee operations and enhance client satisfaction. This role includes developing customer service strategies, training staff, and resolving complex issues. The ideal candidate has over 5 years in customer service management and strong leadership skills. This is a great opportunity to contribute to a dynamic team committed to excellence.

Qualifications

• 5+ years of experience in a customer service management role.
• Proven ability to lead and motivate a team.
• Strong focus on customer satisfaction.

Responsibilities

• Develop and implement customer service policies.
• Supervise and support customer service representatives.
• Analyze customer feedback to identify trends.

Skills

Team leadership

Customer-centric solutions

Excellent communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Communications

Tools

CRM software

Job description

A leading real estate firm in Houston, TX is seeking a Customer Service Manager to oversee operations and enhance client satisfaction. This role includes developing customer service strategies, training staff, and resolving complex issues. The ideal candidate has over 5 years in customer service management and strong leadership skills. This is a great opportunity to contribute to a dynamic team committed to excellence.