Head of Customer Service Excellence & Transformation

JBAndrews; Phoenix (AZ); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Bonus: 25%

Equity eligible

Job summary

A leading global health technology firm is seeking a Senior Director of Customer Service Excellence in Phoenix, AZ. This role involves leading a transformation of their customer service operations, ensuring efficiency and high-quality service delivery. Ideal candidates will have over 7 years in customer support and a strong background in operational excellence and team leadership, alongside exceptional communication skills. Competitive salary range is $120,000 to $140,000 per year.

Qualifications

• Minimum of 7+ years laboratory/healthcare industry experience in customer support.
• 3-5 years of progressive managerial experience.
• Experience in leading large service teams.

Responsibilities

• Drive operational excellence across all functional areas within Customer Support.
• Ensure timely and accurate case intake and setup.
• Lead hiring and onboarding initiatives.

Skills

Exceptional communication skills

Data fluency

Cross-functional collaboration

Change management skills

Analytical mindset

Education

Bachelor's degree from an accredited college or university

Tools

Microsoft Office Suite

Tableau

Workday

Job description

A leading global health technology firm is seeking a Senior Director of Customer Service Excellence in Phoenix, AZ. This role involves leading a transformation of their customer service operations, ensuring efficiency and high-quality service delivery. Ideal candidates will have over 7 years in customer support and a strong background in operational excellence and team leadership, alongside exceptional communication skills. Competitive salary range is $120,000 to $140,000 per year.